The role of peer support over the telephone for doctors (14)
The AMA Victoria Peer
Support Service was established in 2008. The service is provided by doctors for
doctors and provides anonymous and confidential peer support over the
telephone. The doctors who volunteer to take calls participate in training in
crisis support and meet regularly for debriefing and ongoing training. The
focus of the service is empowerment of callers rather than problem solving or
treatment. Doctors using the service have a range of issues including stress,
training concerns, workload, bullying and workplace conflict, legal and ethical
concerns, mental health and substance misuse and personal concerns. Over 50% of
the callers are in the early stages of their career and are participating in
training programs. The service meets the needs of callers by providing a
listening ear and support as well as provision of information and referral for
further assistance. An analysis of the calls illustrates that the service meets
the needs of doctors and in particular younger doctors who need to clarify
their concerns and consider what steps to take to resolve an issue. The
provision of an anonymous and confidential listening ear is a valuable support
for doctors and for other health professionals.